Zengo Wallet FAQ — Complete Guide for 2025

Cryptocurrency wallets can be confusing, and Zengo Wallet is no exception for first-time users. To help you navigate Zengo safely and efficiently, we’ve compiled a detailed FAQ covering setup, security, recovery, multi-account management, and more. This guide is designed to answer real user questions in a human-friendly way.

What is Zengo Wallet?

Zengo Wallet is a non-custodial, passwordless cryptocurrency wallet that uses MPC (Multi-Party Computation) cryptography to secure your assets. Unlike traditional wallets that rely on a single private key or seed phrase, Zengo splits the key into multiple shares. One share is stored on your device and the other on Zengo’s secure servers. This design ensures that no single party can access your funds, providing security and peace of mind. Zengo supports multiple cryptocurrencies, staking, NFT storage, and DeFi integration, making it suitable for both beginners and advanced users.

How do I download and install Zengo Wallet?

Downloading Zengo Wallet is simple. For mobile users, visit the Apple App Store or Google Play Store, search for “Zengo Wallet,” and install the official app. For desktop users, visit the Zengo website, download the Windows or macOS version, and follow the installation prompts. Once installed, pairing your desktop or extension with your mobile app is done via a secure QR scan, ensuring multi-factor authentication. Always verify you are using the official app to avoid phishing or fraudulent copies.

How do I create a Zengo Wallet account?

After installing the app, open it and tap Create Account. Enter your email address and complete the verification process. Next, set up device-level security using biometric authentication (Face ID, Touch ID) or a secure PIN. The app then generates the MPC key shares automatically. Unlike other wallets, there is no seed phrase to memorize. Users are prompted to create a Recovery Kit, which is an encrypted backup of one key share. This Recovery Kit is critical for restoring your wallet on a new device.

How do I secure my Zengo Wallet?

Security in Zengo Wallet relies on multiple layers:

  • MPC cryptography ensures no single point of failure.
  • Biometric authentication verifies your identity locally.
  • Email verification confirms unusual transactions.
  • Recovery Kit provides a secure backup in case of device loss.

Advanced users can store Recovery Kits in multiple encrypted locations, such as USB drives, secure cloud vaults, or a safe. For enterprise users, Zengo Pro Wallet offers multi-account management and team-level approvals for added security.

How do I recover a lost Zengo Wallet?

If you lose your device, recovery is straightforward if you have the Recovery Kit:

  1. Install the Zengo app on a new device.
  2. Select Restore Account.
  3. Enter your verified email.
  4. Upload your encrypted Recovery Kit.
  5. Confirm identity through email or biometric verification.

If both the device and Recovery Kit are lost, Zengo support provides a verification process, including identity checks and transaction proof, to restore access safely.

Can I use Zengo Wallet on multiple devices?

Yes, Zengo supports multiple devices. Desktop, mobile, and browser extensions can be linked to the same wallet via QR scanning. Transactions initiated on desktop or extension must be approved on the mobile app using biometric or PIN authentication, ensuring security across devices.

Does Zengo Wallet support staking and DeFi?

Absolutely. Zengo Wallet allows you to stake supported assets to earn rewards, track staking performance, and manage rewards directly within the app. Through WalletConnect and the browser extension, users can access DeFi protocols to swap, lend, or borrow assets. The app provides real-time balances and notifications for all staking and DeFi activities.

How do I manage multiple wallets or accounts?

Zengo Pro Wallet enables multi-account management. Users can create separate wallets for different purposes, such as staking, trading, or NFTs. Each wallet has its own MPC key shares, which enhances security. The Pro dashboard provides real-time analytics, portfolio summaries, and alerts for transactions, staking rewards, and price changes.

Are my NFTs safe in Zengo Wallet?

Yes. Zengo supports NFT storage directly in the app. Users can view, send, receive, and manage NFTs securely. NFTs are held under the same MPC protection as other assets, and transactions require biometric approval. For added safety, ensure that NFTs are received only from verified sources and connected dApps are reviewed before approval.

What should I do if a transaction fails?

Transaction failures usually happen due to network congestion, insufficient gas fees, or smart contract permission issues. Always double-check the transaction details, test small amounts first, and ensure your app is up to date. For swaps or DeFi interactions, confirm token allowances and permissions before proceeding.

How is Zengo different from other wallets?

Unlike traditional wallets that rely on seed phrases (e.g., MetaMask, Trust Wallet), Zengo Wallet uses MPC cryptography, making it passwordless and safer for beginners and advanced users. Zengo Pro adds multi-account dashboards, staking analytics, and enterprise-level features, making it ideal for traders, NFT collectors, and businesses.

Daily Tips for Zengo Wallet Users

  • Always verify your Recovery Kit is up to date.
  • Keep mobile and desktop apps updated to the latest version.
  • Enable notifications for transaction approvals and staking rewards.
  • Test small transactions before large transfers or swaps.
  • Review connected dApps and browser extensions periodically.